How To Retrieve Lost MTN Sim Card

Read all about how to retrieve lost mtn sim card.

MTN is one of the largest providers of telecommunications services in Africa, connecting over 69 million people in communities across the country with each other.

Since 2001, MTN has constantly proven itself to be one of Nigeria’s most reliable and dependable network providers. It offers high-speed internet, voice, SMS, and enterprise services.

A sim card is a plastic card containing an integrated circuit that is used to store sensitive data like contacts, bank details, and passwords. However, the idea of getting a new sim and trying to build up your contact is the major reason losing your sim is frustrating.

However, with MTN welcome back / sim swap service, customers can retrieve lost, damaged, or stolen MTN sim cards. This article will discuss how to retrieve a lost MTN sim card and the requirement needed to retrieve your lost MTN sim.

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Requirement Needed To Retrieve Lost MTN Sim Card

• You have to purchase a new MTN sim from any MTN outlet or dealer
• You have to provide the pack of your lost sim or present an affidavit attesting to ownership of the lost sim.
• Provide the serial number of both the old and new sim
• Provide the PUK number of both the stolen or lost sim and the new MTN sim
• You must provide a valid means of identification such as NIN, driver’s license, or voter’s card.
• You must be able to provide five numbers you regularly call.
• You should be able to provide details on the amount and date of your last recharge
• You must be able to provide three websites you visit regularly.

Step On How To Retrieve Lost MTN Sim in Nigeria

The following are different steps on how to retrieve your lost sim;

Via MTN Office

You can visit any nearby MTN office/outlet to retrieve your sim. Here are the following steps;

• Visit any nearby MTN service point in your area.
• Approach the customer care representative in the office and tell them you want to retrieve your sim.
• Provide a new MTN welcome back sim or if you have any MTN line that has never been used.
• The customer care representative would ask you to provide personal information about the lost sim, such as the three websites you visit regularly.
• The customer care representative would also request your NIN and the lost MTN sim pack or an affidavit attesting to ownership of the lost sim.
• Once your information is verified, all your contacts and old numbers will be restored to the new sim.

Via MTN Customer Care Agent

• Purchase a new MTN welcome back sim or if you have any MTN line that has never been used.
• Dial 180 to contact MTN customer care with another MTN sim, or dial 08031000180 with any other network provider to speak to any MTN customer care agent.
• Follow the prerecorded option and select the option to speak with a customer care agent.
• Request for sim retrieval after being connected to a customer care agent.
• The customer care agent will request your personal detail and other necessary information to verify you are the line owner.
• Once your information is verified, you can use your old MTN number on your new sim.

FAQs

How do I retrieve my sim card?

To retrieve a lost or stolen sim, visit the nearest office of your network provider.

Can I retrieve my MTN sim online?

You can visit the mtn official site to check the nearest mtn office to you. to retrieve your mtn sim, visit any mtn service point.

How do I get a new sim card with the same number?

Steps on how to get a new sim with the same number

• Visit the nearest office of your network provider
• Request and fill out the duplicate sim form
• Provide the required document such as NIN and passport photograph.
• Once the process is completed, you can take your duplicate sim.

Conclusion: How To Retrieve Lost MTN Sim Card

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Please don’t throw away your sim pack because it contains your sim certificate, which has vital information. Additionally, without your sim pack, you might need to get an affidavit to prove you are the sim owner.

Thank you for reading this article, and we hope you got a lot of helpful information from this post. Please share and leave your comment.

 

 

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