How To Retrieve/reactivate Lost Airtel Sim Card?

November 16, 2022 coinist Comments 0 Comment

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How To Retrieve/reactivate Lost Airtel Sim Card?

A sim card is a plastic card containing microchips used to store vital information on a mobile device. However, it can be frustrating and annoying when we misplace or lose our sim card because the idea of getting a new sim and trying to build up your contact over again is always stressful.

Airtel has made it easy for its user to retrieve their lost sim by using a backup or welcome back sim card. Additionally, if you blocked your number when your phone was stolen to avoid illegal activities on your line, you can only retrieve the number through a sim swap.

This article will discuss how to retrieve a lost airtel sim card and the requirement needed to retrieve your lost airtel sim.

Requirement To retrieve Lost Airtel sim card

Airtel

Purchase a new airtel sim from any airtel outlet or dealer
The airtel sim pack of the stolen or lost sim
The serial number of both the old and new airtel sim
The PUK number of both the stolen or lost sim and the new airtel sim
National Identification Number (NIN)
Five numbers you regularly call with the airtel sim
The amount and date of your last recharge
Three websites you visit regularly

Step On How To Retrieve Lost Airtel Sim in Nigeria

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The following are different methods how to retrieve your lost airtel sim;

Via Airtel Office

You can visit any nearby airtel office/outlet to retrieve your airtel sim. Here are the following steps;

Visit any airtel office in your area.
Explain to the agent that you want to retrieve your sim.
Purchase a new airtel welcome back sim or if you have any airtel line that has never been used.
The agent would ask you to provide some personal information about the lost sim, such as the date and amount recharged last.
The agent would request your lost airtel sim pack and NIN card.
Once your details are verified, you can access your lost airtel number, and all your contact will be restored.

Via Airtel Self-care Portal

The following are steps on how to retrieve your lost airtel sim online;

Purchase a new airtel welcome back sim or if you have any airtel line that has never been used.
Visit Airtel self-service portal and create an account on the portal
When you log in to the home page, then click on the sim swap option
Fill out the form correctly, then submit
After which, the old sim will be blocked, and you can start using your old airtel number on your new airtel sim.

Via Airtel Customer Care Representative

Purchase a new airtel welcome back sim or if you have any airtel line that has never been used.
Dial 121to contact airtel customer care
Follow the voice-recorded instruction and select the option best suitable for you.
Select the option to be connected with a customer care representative
When connected to a customer care representative, request for sim retrieval.
The customer care representative will require your lost phone number, name, date of the last recharge made on the sim, and other necessary information to ensure you are the line owner.
Once your details are verified, the old sim will be blocked, and you can start using your old airtel number on your new airtel sim.

FAQs

Can airtel sim be retrieved?

Yes, if your airtel sim is damaged, lost, or stolen, you need to replace it. Visit any nearby airtel office to retrieve your line. However, you can also call an airtel customer care representative or use the airtel self-service portal to retrieve your line.

How do I get a new airtel sim card with the same number?

Steps on how to get a new airtel sim with the same number

Visit the nearest airtel office
Request and fill out the duplicate sim form
Provide the required document such as NIN and passport photograph.
Once the process is completed, you can take your duplicate airtel sim.

How much does it cost to retrieve an airtel sim?

Network providers always say that sim retrieval is free, but at the office, they usually charge about N1,000 to N1,500.

Conclusion: How To Retrieve/reactivate Lost Airtel Sim Card

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Airtel network has the easiest methods of retrieving your lost sim, so you don’t have to panic about how to rebuild your contact list or get your number back.

Additionally, it is essential you don’t throw away your sim pack because, in such a situation, it is very useful. If you don’t have your lost airtel sim pack, it might be difficult to retrieve your line.

I hope you got a lot of helpful information from this article on how to retrieve a lost airtel sim. Please share and leave your comment.